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Tutor FAQs

What equipment do I need to use MyTutorConnect?

Operating Systems Supported

  • Windows Vista/7/8/10
  • iPad (any version) running iOS 4.0 or later
  • Android tablet running Android 2.3 (Gingerbread) or later with microphone and LARGE or XLARGE screen
  • Mac OSX 10.6.8 or later, Intel CPU
  • Linux
  • Chrome OS (Chromebooks)

The HTML5 client should run on any browser that fully supports HTML5 (currently, Chrome and Firefox on all devices except for iPad). Edge and Opera should work with all features except desktop sharing.

Internet Connection/Bandwidth

In order to use video or desktop sharing, all users require a minimum of 256kbps of both upload and download bandwidth, but for optimal performance we recommend 1024kbps download speed and 512kbps upload if using desktop sharing and/or video. Check your bandwidth here.

Browsers

Any browser which supports HTML5 features will work with MyTutorConnect. However some browsers do not support all HTML5 features.

  • Chrome: all features supported
  • Firefox: all features except drag+drop from another website (you can only drag+drop or copy/paste from your desktop)
  • Opera: all features except screen sharing
  • Edge: all features except screen sharing and drag+drop
  • Safari: you must install X11 and the MyTutorConnect plugin.
  • Internet Explorer: only supported for Windows (not Mac). In order to use Internet Explorer, you must have permission to download and script signed activex controls (this is the default security setting). If you have changed the default security level in Internet Explorer you will either need to add www.mytutorconnect.com to your “trusted sites”, or you will need to click on “custom level” and ensure that “download signed activex controls” is set to “prompt” and “run activex controls and plugins” is set to “enable” and “script activex controls marked as safe for scripting” is set to “enable”.

Hardware

1Ghz CPU (but 2Ghz with dual-core CPU recommended for optimal performance when using desktop sharing), with 512MB RAM.

For audio: users must have a headset.

For video: users must have a webcam (including built-in webcams).

What are MyTutorDollars?

TutorDollars is a form of currency that is used in all website transactions on MyTutorConnect. 1 TutorDollar is equivalent to 1 US Dollar. Tutordollars are used to book lessons and purchase services through our website.

How will I be notified if a student wants me to tutor them?

You’ll receive an e-mail in addition to a message on your dashboard.

How/When do I get paid?

Payments are distributed once weekly on a Sunday based upon your TutorDollars balance minus any owed fees. Payments are provided via PayPal.

What is a Top Tier tutor?

A “Top Tier” tutor is a tutor who has earned a consistently high rating of 4 ½ to 5 stars in administering Live Tutoring Sessions to students, Assisting students with their Homework & Assignments, and writing Resumes for students. “Top Tier” tutors have a golden trophy& leaf icon on their profile.

How much does it cost to use MyTutorConnect?

We do not charge you anything to tutor students through our platform. Unlike most tutoring companies, MyTutorConnect does not charge a commission on your earnings. Instead, we deduct a flat service fee of $52 per week from your earnings.

This service fee deduction only occurs when you are earning at least $52 or more per week tutoring clients through our platform. So there is nothing to lose. Tutors can optionally elect to subscribe and pay a flat service fee of $208 per month. Tutors who subscribe will be able to keep 100% of their earnings from students without incurring a weekly service fee deduction.

Note: Tutors/Service Providers may not solicit students/clients for payment outside of our platform. All payment transactions must be kept within our website. 

How can I find potential students?

It is easy to find students on our website. You can search our database for students based on their subject and grade level. You can also reply to “Hiring Request”, “Resume Writing Request”, and “Consulting Request”.

Note: A “Hiring Request” alerts you of a “conference session” or “live tutoring” requests.

How can I see communication from my students?

General communication between a student and tutor is mainly seen in the left menu under “Messages”.

 

Is there a way to have an overview of my account?

Via your main dashboard screen you’ll be able to view the following:
– Find Student (Search current students with requirements/inquiries pending)
– Subject Management
– Lead Statistics (Matching + Total subject leads)
– Latest Leads (Feeds of the latest subject leads related to the tutor)

*Note: A subject lead is when a student requests help from a tutor/service provider in a particular subject category. A matching subject lead results when a student request help in a subject that you teach. Total subject leads show the total amount of subject leads/tutor requests that are on the website for the different subjects at a particular time.

How are Refunds/Disputes managed?

Should a student not be satisfied with services rendered they’ll have the ability to request a refund. There will be a “Refund” button in the workroom. This will send a notification to you (the tutor), so that you and the student can try to resolve the issue.
If both parties involved cannot come to a decision, then the student can create a dispute. In which, our support team will get involved to make a determination. Communication about the dispute will be seen between all involved parties until a decision is made. Refunds are concluded with students getting credits/Tutor Dollars back to their account.

What is a “Meet the Tutor” session?

A “Meet the Tutor” session is a free 15 minute complementary meeting session that you have the option to offer students/clients before they hire you. Offering this will allow students to meet you before confirming a session with you. You can enable/disable this feature on your profile by clicking on “profile settings”.

How do I access my dashboard?

Your dashboard is accessible by clicking on your name on the top right and your menu options will be on the left panel.

Where do tutoring/consulting sessions take place?

Where a tutoring or consulting session takes place is up to you and the student. You have the option of administering lessons in person, through “The Virtual Classroom”, through “Skype”, or through “Zoom” video conferencing.
However if you choose to administer sessions via Skype or Zoom(or in person) the student must schedule and pay for the session with you by clicking on “Ask a Question/Request Consulting Session” from your profile.
Note: We cannot get involved in any payment disputes that you may have with a student or ensure that you are paid for a session if you ask the student for payment outside of our platform. Moreover asking a student to pay you outside of our platform is a violation of our TOS. Students are encouraged to report any tutor who asks them for payment outside of our platform. Similarly, if a student asks to pay you outside of our platform report them to us immediately .

How do I get reviews from clients?

Clients will only be able to post reviews on your profile if they have scheduled and paid for your services through our website.To rate a service pro a client must schedule and pay for all services through our platform. If a client schedules and pays for your services outside of our platform they will not be able to rate you or post a review on your profile.

 

 

What happens if I have to cancel an upcoming session with a student?

If you cancel a session with a student then you must issue the student a refund or you can offer to re-schedule the session for a later time with that student. Tutors must give students at least 3 days notice that they will be cancelling an upcoming session. Tutors who have a negative pattern, of not giving students sufficient notice of cancellation may be removed from the system.